Frequently asked questions

Everything you need to know before booking. Still wondering? Just message us.

Do you offer boarding?

No — we provide in-home care only. Your pets stay in their own home, on their normal routine, while you're away. No catteries, no kennels, no cages.

Which areas do you cover?

All of Malta & Gozo. For Gozo we take overnight bookings only (minimum 3 nights), plus transport fees. A small travel surcharge may apply for long distances, quoted case-by-case.

How does the overnight / day rate work?

Our €40 rate is charged per day, not per night. If you'd like us to watch your pet for a few hours during the day, anything over two hours is charged at the same €40 day rate.

How long does a visit last?

A visit lasts up to an hour, but it's really led by your pet. We take our cue from them: if they're happy to play and have company, we'll stay and make the most of it. If they'd rather keep to themselves, we'll complete everything they need — feeding, fresh water, litter or area clean-up, any medication and a quick check-over — and then leave them in peace.

Are walks included in a sitting visit?

Yes — walks of up to 20 minutes, morning & evening, are included. Anything longer is an added cost, or you can book a dedicated dog-walking session.

Can you give my pet medication?

Yes. Our qualified veterinary nurses handle oral meds, injections, subcutaneous fluids, wound care and bandage changes. You provide the medication and prescription. In an emergency we'll use the vet you nominate.

How do I book, and what's the deposit?

Message us on WhatsApp, Instagram or email to check availability. We'll arrange a €15 introduction meeting, then a 40% deposit confirms your booking. We accept Cash, Revolut & BOV Pay — and all payment methods are handled through the same number, +356 9919 6373.

What's your cancellation policy?

If we ever need to cancel, you get a full deposit refund (with at least one month's notice). If you cancel, your deposit is fully refundable up to 4 months before the booking; within 4 months the deposit is retained, as your sitter's time has been reserved for you.

Will I get updates while I'm away?

Always — daily photo & video updates so you're part of your pet's day, every day.

Is there a holiday surcharge?

No surcharge on weekends. Maltese public holidays are +50%, and Christmas Eve, Christmas Day, New Year's Eve & New Year's Day are +100%.

What else is included?

Light grooming on request, light cleaning (on overnight stays), watering your plants and handling parcels — so your home is as cared-for as your pet.

Still have a question?

We're happy to help — message us any time.

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